Refunds & Returns Policy
We understand that there may come a time where you need to return a purchase from us and we want to make the returns process as easy as possible for you.
Refunds
We are happy to provide a refund within 30 days of the purchase date. Returned items must be in an unused condition, in its original packaging.
Incorrect or Faulty Items
As soon as you discover a fault, or if you have received an incorrect item, please email us at cleanhealingcompany@gmail.com and send us a picture of the item and include a brief description of the fault.
Once assessed and approved by our team, and if it is within six months from the purchase date, we will refund you back to the original tender type.
Items deemed as general wear and tear and not due to a manufacturing fault will not be refunded.
If you notice that an item is damaged or not what you ordered, please send us an email at cleanhealingcompany@gmail.com
For health and safety reasons, the following items are non-returnable:
Earrings
Bracelets
Hair wraps